Legal

Terms & Conditions

These Terms & Conditions govern your use of this website and, at a general level, your engagement of Xova Digital's services. Specific projects are additionally governed by their own signed proposal or agreement.

Effective date: [EFFECTIVE DATE] Last updated: [EFFECTIVE DATE]

01Introduction

These Terms & Conditions ("Terms") govern your access to and use of this website, operated by [LEGAL BUSINESS NAME] under the name Xova Digital ("Xova Digital," "we," "us," or "our"), and describe the general basis on which we provide digital marketing services.

These Terms are a general framework. Where they conflict with a specific signed proposal, statement of work or service agreement between you and Xova Digital, that agreement governs for the matters it covers.

02Acceptance of Terms

By accessing or using this website, or by submitting the project inquiry form, you agree to be bound by these Terms. If you don't agree to them, please don't use the website or submit information through it.

If you're using this website or engaging our services on behalf of a company or other entity, you confirm that you have the authority to bind that entity to these Terms.

03Our Services

Xova Digital provides digital marketing services, which may include SEO, Google Ads and PPC management, social media marketing, content marketing, web design and development, and strategy and analytics, as described elsewhere on this website.

The descriptions of our services on this website are informational and general in nature. The specific scope, deliverables, timeline and price for any engagement are defined separately, in writing, before work begins.

04Website Use

You agree to use this website only for lawful purposes. You agree not to:

Attempt to gain unauthorized access to this website, its underlying systems, or any account
Interfere with or disrupt the website, including through automated scraping, bots, or excessive automated requests
Submit false, misleading or fraudulent information through the project inquiry form
Use the website to transmit malware, spam, or unlawful content

Content on this website is provided for general informational purposes and shouldn't be treated as a specific commitment or guarantee about our services unless confirmed separately in writing.

05Client Responsibilities

If you engage us for services, you agree to:

Provide accurate, complete information about your business and project
Respond to requests for feedback, approvals or materials in a reasonably timely manner, since delays on your end can delay project timelines
Ensure you have the necessary rights or permissions for any materials you provide us (see Client-Provided Materials)
Comply with the terms of any third-party platform (such as Google Ads or a social media platform) used as part of your project

06Projects and Agreements

Submitting the project inquiry form, or having an initial conversation with us, does not by itself create a binding service agreement. A specific engagement begins once both parties agree to a written proposal, scope of work, or contract setting out the deliverables, timeline, pricing and other project-specific terms.

Where anything in these general Terms conflicts with that written agreement, the written agreement takes priority for the matters it covers.

07Pricing and Payments

This website does not publish fixed prices for our services. The project inquiry form asks for an approximate budget range only to help us understand your project — it is not a quote, and doesn't commit either party to a price. Actual pricing, payment schedule and payment methods are agreed in writing as part of your specific project agreement.

This section deliberately avoids stating specific payment terms (deposits, invoicing schedule, accepted payment methods, late-payment terms) since none are defined anywhere in the current website or codebase. Confirm your standard terms if you'd like them stated here, or continue to rely on per-project agreements.

08Cancellations and Refunds

Cancellation and refund terms for a specific project are set out in that project's written agreement.

No cancellation or refund policy is defined anywhere in the current website or codebase. This placeholder wording avoids inventing specific terms (e.g., notice periods, non-refundable deposits). Provide your actual policy — [CANCELLATION & REFUND POLICY DETAILS] — and this section can be made specific.

09Intellectual Property

Unless otherwise stated, the content on this website — including its design, layout, graphics and copy — is owned by or licensed to Xova Digital and is protected by applicable intellectual property laws. You may not copy, reproduce or reuse it without our permission, other than for normal browsing of the site.

Ownership and usage rights for deliverables created as part of a client project (such as a website, campaign creative, or written content) are addressed in that project's written agreement, and typically transfer to the client upon full payment unless stated otherwise.

10Client-Provided Materials

If you provide us with materials for a project — such as logos, photography, copy, brand guidelines, or access to accounts and platforms — you confirm that you have the necessary rights or permissions to provide them, and you grant us permission to use those materials solely to carry out the agreed project.

You're responsible for the accuracy and legality of any materials or information you provide.

11Third-Party Platforms and Services

Our services often involve third-party platforms we don't own or control — for example, Google Ads, Google Search Console, social media platforms, or your website's hosting provider. Use of those platforms is governed by their own terms of service, which you're responsible for reviewing and accepting where applicable.

We aren't responsible for outages, policy changes, pricing changes, or account actions taken by third-party platforms, though we'll act reasonably to help manage the impact of these where they affect your project.

12SEO and Advertising Disclaimer

As stated elsewhere on this website, we don't guarantee specific search engine rankings, traffic numbers, cost-per-lead, return on ad spend, or other performance outcomes. No agency honestly can, since results depend on factors outside anyone's control — including search engine and ad platform algorithms, market conditions, and competitor activity.

What we commit to is a structured, evidence-based process. Specific goals and how progress toward them is measured are set out in your project agreement, not guaranteed by this website.

13Website Availability

We aim to keep this website available and accurate, but we don't guarantee it will be available at all times or free of errors. We may update, modify, suspend or discontinue any part of this website at any time without notice.

14Limitation of Liability

To the fullest extent permitted by law, Xova Digital and [LEGAL BUSINESS NAME] will not be liable for any indirect, incidental, or consequential damages arising from your use of this website or reliance on its content. This website and its content are provided "as is," without warranties of any kind, express or implied.

Nothing in these Terms limits liability where doing so would not be permitted under applicable law.

This is general, standard-form wording. Its enforceability depends on the governing jurisdiction (see below) — have this reviewed by a qualified lawyer licensed in that jurisdiction before relying on it.

15Indemnification

You agree to indemnify and hold Xova Digital harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of this website, your violation of these Terms, or materials you provide us that infringe on a third party's rights.

16Confidentiality

During a project, both parties may share information that's reasonably understood to be confidential — such as business plans, account access, or unpublished materials. Each party agrees to use reasonable care to protect the other's confidential information and not disclose it to third parties without permission, except where required by law.

17Termination

We may restrict or terminate your access to this website if we reasonably believe you've violated these Terms. Termination of a specific service engagement is governed by that project's written agreement.

18Governing Law

These Terms are governed by the laws of [GOVERNING JURISDICTION], without regard to its conflict-of-law principles.

The governing jurisdiction is not confirmed anywhere in the project files, so it's left as a placeholder rather than assumed. Confirm the jurisdiction where the business is legally established (this also affects the enforceability of the Limitation of Liability section above) so this can be finalized — ideally with a lawyer licensed there.

19Changes to These Terms

We may update these Terms from time to time. We'll update the "Last updated" date at the top of this page when we do. Continued use of this website after changes take effect means you accept the revised Terms.

20Contact Us

If you have questions about these Terms, contact us at:

Email: info@xovadigital.com
WhatsApp: +92 308 5040834
[BUSINESS ADDRESS]